Frequently Asked Questions

  • Our pricing is tailored to your home. Your monthly fee is based on the services you choose, the size and condition of your property, access, location, and how often maintenance is required. You’ll see transparent pricing upfront, and we confirm everything after a quick on-site inspection before work begins.

  • Yes, and that’s what keeps it simple and predictable. Instead of big once-off bills, we spread the cost evenly across the year, so you always know what you’re paying. This helps homeowners avoid surprise expenses and makes budgeting easier.

  • In most cases, yes. Regular maintenance prevents expensive repairs, extends the life of your home, and avoids emergency call-outs. Many Melbourne homeowners find that planned maintenance costs less long-term than reactive repairs.

  • No, our plans are flexible by default. You can pause, change or cancel your plan. If you prefer to commit longer, you can choose a lock-in option to access discounted pricing.

  • For memberships under three months, an onboarding fee may apply to cover administration, scheduling and initial assessment. This fee is waived for customers who commit for three months or longer.

  • If our team finds additional problems or hidden damage, we’ll explain it clearly and provide options before anything goes ahead. You’re always in control, and no work is done without approval.

  • Yes. The more services you include in your plan, the more cost-effective your monthly price becomes. Many homeowners save by bundling services like lawn care, gutter cleaning & pressure cleaning together.

  • You’ll receive a clear online estimate first. Pricing is then confirmed after our on-site inspection to make sure everything is accurate. If anything changes, we discuss it with you before work starts, no surprises.

  • Yes. All pricing is fully transparent and GST-inclusive.

Pricing

  • We service Melbourne and surrounding suburbs. Our membership plans are available within approximately a 25km radius of Melbourne CBD, while one-off jobs are available across most of Greater Melbourne subject to availability. If you’re unsure whether your suburb is covered, you can check your postcode on our home page.

    • Both. Many homeowners choose a subscription for ongoing peace of mind and predictable costs, but we also provide once-off services such as repairs, trades, emergency work and maintenance when needed.

  • Your plan is completely customisable. Most homeowners include a mix of services such as lawn care, gutter cleaning, maintenance checks, solar panel cleaning, exterior pressure washing, and general handyman work. You only pay for what you actually need.

  • Yes, absolutely. All regulated trade work such as plumbing, electrical and waterproofing is completed by fully licensed and insured professionals. Compliance certificates are provided where required by law.

  • Yes. We work with homeowners, landlords, property investors, strata and property managers. We can manage routine maintenance schedules as well as urgent call-outs for rental properties.

  • Yes. We assist body corporate, small commercial properties and shared residential buildings with maintenance programs and one-off works.

  • That’s very common. If your property needs extra work initially due to neglect, damage or heavy deterioration, we may recommend a restoration or repair job before moving into regular maintenance. This ensures your plan is effective and keeps future costs under control.

  • Yes, subject to availability. Emergency or after-hours work may have different rates, but members within our service radius receive priority support.

  • Where possible, yes. We always try to assign regular technicians so they understand your property, preferences and maintenance history.

Services

  • Our membership is designed to keep your home consistently maintained without the stress of organising separate jobs. You choose the services you want, we tailor the plan to your home, and visits are scheduled throughout the year. Your costs are spread evenly into one predictable monthly fee.

  • Most plans include monthly or seasonal visits depending on what services you’ve selected. Lawn care is usually monthly or fortnightly, while things like gutter cleaning or pressure washing may be scheduled once or twice per year. Everything is planned, so you always know what’s coming.

  • Yes. Members receive reminders and notifications ahead of each visit so you always know when we’re arriving.

  • Not always. As long as we have safe and agreed access to the areas we’re servicing, many homeowners don’t need to be home. If access is required, we’ll let you know in advance.

  • No problem. Just let us know with reasonable notice and we’ll reschedule your appointment. For membership visits, we generally require 48 hours’ notice so we can manage routing and scheduling efficiently.

  • If access isn’t available or the site is unsafe, we may be unable to complete the visit and it may count as a missed booking. We’ll always communicate clearly and help arrange another time if needed.

  • Where possible, yes. We do our best to assign regular technicians so they get to know your property and its maintenance history.

  • Yes. Your plan is flexible. You can adjust services, add new items or change frequency as your needs change. If you prefer to lock in a longer commitment for savings, that’s available too.

  • Yes. Our plans are flexible and don’t require long-term contractual commitment unless you choose a discounted lock-in term. If you do cancel, just provide notice and we’ll take care of the rest.

Memberships

  • Yes. All regulated trade work such as plumbing, electrical and waterproofing is completed by qualified, licensed and fully insured professionals. We comply with Australian standards and industry regulations to ensure safe, high-quality workmanship.

  • Yes. Where legally required (such as electrical, plumbing or waterproofing work), compliance certificates are issued after completion. This ensures your work is documented, compliant and protected.

  • Yes. All work is covered by a workmanship guarantee consistent with industry standards and Australian Consumer Law. If something isn’t right, we’ll review it and resolve the issue as quickly as possible.

  • Customer satisfaction is extremely important to us. If you’re not happy, let us know and we’ll always attempt to make it right. If the concern can’t be reasonably resolved, we’ll discuss next steps in line with our service and refund policy.

  • Yes. Photos help document what we’ve done, support quality assurance, and provide clarity for homeowners. Especially when they’re not at the property during service.

  • Absolutely. Safety is a priority. We follow strict safety protocols and won’t perform work if conditions are unsafe, access is restricted, or there are risks such as hazardous materials, structural concerns or unsafe weather conditions.

  • Yes. We comply with Australian Consumer Law, relevant Victorian regulations, and trade-specific standards for all work carried out. Our goal is not just to complete the job — it’s to do it properly.

  • Yes. We maintain appropriate insurance coverage including public liability and trade insurance, giving homeowners peace of mind when work is performed at their property.

Safety & Guarantees

  • Most Melbourne homes should have gutters cleaned at least once per year, and more frequently if the property is near trees or exposed to heavy leaf fall. Blocked gutters can cause water damage, roof leaks, mould and structural issues, so regular cleaning is one of the most important maintenance tasks for protecting your home.

  • Yes. Dirt, dust, bird droppings and pollution build-up can significantly reduce solar efficiency. Most experts recommend cleaning solar panels every 6–12 months in Melbourne, depending on environment and location. Regular cleaning helps maintain performance, protects your system and maximises energy output.

  • For most suburban Melbourne homes, lawns benefit from maintenance every 2–4 weeks depending on season, weather and growth rate. Regular upkeep keeps your property looking great, prevents overgrowth and reduces the cost and effort of catch-up work later.

  • For many homeowners, yes. A maintenance plan helps prevent expensive repairs, keeps your property in better condition, spreads costs more evenly, and removes the stress of organising separate trades. Instead of reacting to problems, you stay ahead of them, which usually costs less long-term.

  • Minor issues often become major problems. Neglected gutters can lead to water damage, neglected roofs can leak, dirty solar panels lose efficiency, and minor repairs can quickly become costly replacements. Regular maintenance protects your investment and keeps your home safe, efficient and comfortable.

  • Common annual maintenance tasks for Melbourne homes include gutter cleaning, roof inspections, exterior washing, general safety checks, garden maintenance, and servicing of key property areas. Many homeowners prefer a structured plan so nothing gets missed.

  • Yes. Well-maintained properties hold their value better, are easier to sell, and appeal more to buyers. Preventative care also helps avoid visible deterioration, structural damage and costly future repairs — all of which can impact a property’s value.

  • For most homeowners, predictable monthly costs are easier and more cost-effective than sudden large repair bills. Planned maintenance helps prevent breakdowns, spreads costs evenly across the year, and reduces financial stress.

Helpful Homeowner FAQs