Privacy Policy

Privacy Policy – Alpha and Omega Property Services Pty Ltd (Australia)

Alpha and Omega Property Services Pty Ltd (“Alpha and Omega”, “we”, “us”, or “our”) provides subscription-based and one-off home maintenance services through our website and digital platforms (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It forms part of our Terms of Service.

By accessing or using the Service, you consent to the practices described in this Privacy Policy.
If you have any questions, contact us at info@alphaandomega.com.au.

1. Personal Information We Collect

Information you provide directly

  • Account Details: Name, residential address, phone number, and email address when creating an account or booking services.

  • Payment Information: Payments are processed through third-party providers such as Stripe. We do not store full card details; only tokenised references.

  • Communication Records: Messages, emails, support requests, feedback, and any forms you submit.

  • Photos or Job Notes: When relevant to a service request.

  • Social Media: If you interact with us on platforms like Facebook or Instagram, we may collect public profile information.

Information we collect automatically

  • Log & Usage Data: IP address, browser type, device type, date/time stamps, pages visited, and interaction patterns.

  • Cookies: Used to improve functionality and user experience. You may disable cookies through your browser settings, but some features may not work properly.

  • Device Information: Device identifiers, operating system, and browser details.

  • Location Data: Approximate geographic location derived from your IP address.

  • Analytics Data: Engagement insights from tools such as Google Analytics, email tracking, or website behaviour monitoring.

Cookies & Analytics

We use cookies and analytics tools to improve performance, enhance navigation, and understand user behaviour.
You can opt out of Google Analytics through Google’s tools.

2. How We Use Personal Information

We use your information to:

  • Provide, manage, and deliver our home maintenance services

  • Communicate with you regarding bookings, updates, or account information

  • Respond to enquiries or support requests

  • Process payments and maintain billing records

  • Improve and personalise your experience

  • Develop new features, services, or offerings

  • Prevent fraudulent or unauthorised activity

  • Comply with legal and regulatory obligations

We may also use aggregated, de-identified data for business insights, service optimisation, and trend analysis.

Marketing

We may send promotional communications about services we believe may interest you.
You may opt out anytime via unsubscribe links or by contacting us.

3. Sharing of Personal Information

We may share your personal information with:

  • Service Providers: Contractors, tradespeople, hosting providers, payment processors, CRM tools, marketing platforms, and analytics providers.

  • Legal or Regulatory Bodies: When required by law or to protect the rights, safety, or property of Alpha and Omega or others.

  • Business Transfers: If we undergo a merger, acquisition, restructuring, or asset sale.

  • Affiliates: Entities under common ownership or control (if applicable).

We do not sell your personal information to third parties.

4. Access and Correction

You may request access to, or correction of, your personal information at any time.
Contact us at info@alphaandomega.com.au.
We may need to verify your identity before responding.

5. Children

Our services are intended for individuals aged 18 and older.
We do not knowingly collect personal information from children under 18.

6. Third-Party Links

Our website or communications may link to external sites.
We are not responsible for their privacy practices.
We encourage you to review the privacy policies of those websites.

7. Security

We take reasonable steps to safeguard your personal information through physical, electronic, and administrative security measures.
However, no system is completely secure and we cannot guarantee absolute protection.

8. Overseas Disclosure

While we primarily store data in Australia, some third-party service providers (e.g., cloud storage, analytics) may operate overseas.
Where data is transferred internationally, we take reasonable steps to ensure compliance with Australian privacy standards.

9. Your Choices

You may:

  • Decline to provide certain information (which may limit access to some services)

  • Update your details by contacting us

  • Request deletion of your personal information, subject to legal and operational requirements

  • Opt out of marketing communications at any time

Requests can be sent to info@alphaandomega.com.au.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on our website.
Continued use of the Service after updates constitutes acceptance of the revised policy.

11. Contact Us

Alpha and Omega Property Services Pty Ltd
Email: info@alphaandomega.com.au
ABN: 16 658 110 206
Phone: 1300 551 584