Service Coverage

Service Coverage & Model Policy – Alpha and Omega Property Services Pty Ltd (Australia)

This Service Coverage & Model Policy outlines how Alpha and Omega Property Services Pty Ltd (“Alpha and Omega,” “we,” “us,” or “our”) delivers its home maintenance, trade, and subscription services. It should be read alongside our Terms of Service and Privacy Policy.

By using our services, you agree to the guidelines and conditions outlined below.

1. Service Coverage Area

1.1 Membership Service Radius

Membership-based maintenance visits are available within a 25 km radius of Melbourne CBD.
This ensures consistent scheduling, reliable response times, and priority service for members.

1.2 One-Off Services

One-off jobs are available across all Melbourne suburbs, subject to availability and travel requirements.

2. Estimates, Quotes & Variations

2.1 Online Estimates

Quotes generated through our online system are estimates only based on the information provided by the customer. Final pricing may vary following an on-site inspection.

2.2 Scope of Works

All quotes are prepared based on visible or disclosed conditions. If additional issues are discovered during the job (e.g., hidden damage, non-compliant previous work, structural concerns), a variation will be issued before proceeding.

2.3 Approval of Variations

Work will pause until the customer approves any variations. Variations may affect both cost and timelines.

3. Licensed Trades & Certification

3.1 Qualified Tradespeople

All one-off trade services are carried out by licensed and certified professionals, including:

  • Electrical

  • Plumbing

  • Waterproofing

  • Other regulated trades as required

3.2 Compliance Certificates

Where required by law, a compliance certificate will be issued after completion.

4. Cancellations & Rescheduling

4.1 Membership Visits

To maintain efficient routing and capacity planning, membership bookings require 48 hours' notice for cancellation or rescheduling, unless the job is an emergency.

4.2 One-Off Jobs

One-off jobs follow the cancellation terms outlined on the individual quote or invoice.
Larger jobs requiring deposits may incur a cancellation fee if cancelled after materials have been procured or work has commenced.

5. Access Requirements

To complete work safely and on schedule, the customer must ensure:

  • Safe and unobstructed access to the property

  • Access to all relevant areas

  • Access to electricity, water, and any required utilities
    Delays caused by lack of access may result in additional charges.

6. Safety & Site Conditions

We reserve the right to pause or refuse work if the site is unsafe, including but not limited to:

  • Asbestos or suspected asbestos

  • Dangerous wiring or plumbing

  • Structural instability

  • Aggressive animals

  • Unsafe working heights or weather conditions

Any additional costs required to make a site safe are the customer’s responsibility.

7. Materials & Product Use

7.1 Supplied Materials

Alpha and Omega uses high-quality, industry-standard materials suited to the job.

7.2 Customer-Supplied Materials

If customers choose to supply their own materials, we cannot guarantee performance, longevity, or defects caused by those materials.

8. Workmanship Guarantee & Documentation

8.1 Guarantee

All work is covered by a workmanship guarantee, consistent with industry standards and Australian Consumer Law.

8.2 Work Reports

A digital work report is prepared after every service and can be provided upon request.
Internal documentation may include notes, recommendations, and photos for quality assurance.

9. Photography & Documentation

We may take before-and-after photos to:

  • Document work

  • Maintain quality and compliance

  • Support warranty or certification requirements

Photos will never publicly identify a customer without consent.

10. Exclusions

Unless specifically included in the quote, the following are excluded:

  • Rubbish or debris removal

  • Painting or touch-ups beyond the described scope

  • Remediation of pre-existing defects

  • Structural works

  • Costs arising from customer-caused delays

  • Warranty for customer-supplied products

11. Weather & External Conditions

Outdoor works may be delayed due to unsafe or unsuitable weather conditions.
Work will resume as soon as reasonably possible.

12. Emergency Services

Emergency callouts are subject to availability.
After-hours or urgent requests may incur additional rates.
Membership emergency priority applies only within the 25 km service radius.

13. Payments & Deposits

Payment terms for one-off services are outlined in each specific quote.
Larger or materials-heavy jobs may require a deposit before work commences.

14. Contact Details

Alpha and Omega Property Services Pty Ltd
Email: info@alphaandomega.com.au
ABN: 14 658 110 206
Phone: 1300 551 584